Senior application administrator
Job Description
- Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
- Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
- Plans, controls and is responsible for complete application-based request fulfilment.
- Support and consulting of Service Delivery Management
- Responsibility for incident, problem, change, escalation management and operational documentation
- Responsibility of customer-driven and / or technical changes during service lifecycle
- Responsibility for change approval in face of all Change Advisory Boards
- Functional steering of whole service chain from medium to complex applications/services
- Independently executes complex tickets to provide service according to KPIs.
- Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
- Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
- Accountable for service asset- and configuration management
- Execute project and other deliverables in order to fulfil KPIs and management requests
- Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
- Responsibility for technical, maintaining and operational concepts
- Support and consulting
Required ability and qualification
- Preferable Technical High school degree
- English B2
- Germany – advantage
- Teamwork
- Communication skills
- Organizational skills
- Leading skills
- 3+ year work experience in this field
- Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
- ITIL knowledge
Place of work
- Košice
Benefits
- Trainings and personal development opportunities
- Possibility of Home office
- Meal vouchers contribution
- Young and enthusiastic working environment
- Sport Activities
- Rotations possibilities
Ak Vás ponuka zaujala, svoje CV pošlite na email: recruitment@megaeducation.sk alebo nás kontaktujte v pracovných dňoch na t.č. 0948/ 482 111.