Service chain operation manager
Job Description
- Responsible for service chains of a specific business service / application cross Unit level.
- Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
- Responsible for KPIs and SLAs / OLAs of the contracted services.
- Accountable for technical content of operational / specialized technical concepts.
- Ensure the quality of provided services and provides operational support.
- Coordinate, manage and monitor operational performance
- Identify, formulate and implement the improvement of processes and policies to maximize operational output.
- Plan the requirement for resourcing based on account needs
- Steer the (Technical Layer) Operation Managers.
- Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
- Explanation of production options for SDM.
- Accountable for the default reporting ordered by the SDM.
- Monitor, manage and improve the efficiency of provided services.
- Single point of contact towards the internal customer.
- Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
- Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
- Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)
Required ability and qualification
- High school degree, University degree
- 4+ years of work experience (EG3) or vocational training with several years of work experience. Managerial experiences recommended
- English: min. B2 (mandatory)
- German: min. B2 (mandatory)
- Effective communication
- Presentation skills
- Negotiations Skills – negotiates in a fair manner and achieves sustainable results
- Financial overview
- Proactive approach
- Ability to work in team
- Willingness to change, flexibility
- Customer, value, result and performance orientation
Place of work
- Košice
Benefits
- Trainings and personal development opportunities
- Possibility of Home office
- Meal vouchers contribution
- Young and enthusiastic working environment
- Sport Activities
- Rotations possibilities
Ak Vás ponuka zaujala, svoje CV pošlite na email: recruitment@megaeducation.sk alebo nás kontaktujte v pracovných dňoch na t.č. 0948/ 482 111.
